An issue we see is that SMEs believe that experimenting with the free version of copilot, chatGPT, Claude, or whatever they choose will generate the business efficiencies they are looking for. Yes, on the one hand they’re able to experiment, but it’s a bit like self-medicating. They don’t really know whether what they’re doing is the right course to take.
Steve Groom
Chief Executive, Vissensa
The Brave New World Of AI
Leaders from Managed Service Providers share their thoughts with Nigel Taylor, CEO of PerformOS, for a series of conversation papers and an upcoming book published by DECISION magazine.