Cookie Policy

1. Introduction
   This Cookie Policy explains how PerformOS Limited (“PerformOS”, “we”, “our”, or “us”) uses cookies and similar technologies when you visit our website, access SmartSam, purchase services through Stripe, or otherwise use our Services.
   This Cookie Policy should be read together with our Privacy Policy.
2. What Are Cookies?
   Cookies are small text files stored on your device when you visit a website.
   Cookies help websites function correctly, improve security, remember preferences, analyse usage, and enhance user experience.
   We may also use similar technologies including local storage, pixels, tags, scripts, and software development kits (SDKs). For simplicity, these are referred to collectively as “cookies” in this Policy.
3. How We Use Cookies
   We use cookies to:
   • operate and secure our website and Services;
   • remember user preferences;
   • maintain login sessions;
   • analyse website performance and usage;
   • improve functionality and user experience;
   • process payments securely;
   • detect and prevent fraud;
   • comply with legal and regulatory obligations.
4. Categories of Cookies
   Strictly Necessary Cookies
   These cookies are essential for the operation, security, and functionality of our website and Services.
   Examples include cookies used to:
   • maintain secure sessions;
   • authenticate users;
   • remember cookie preferences;
   • prevent fraudulent activity;
   • support payment processing;
   • protect website security.
   These cookies do not require consent under applicable law.
   Functional Cookies
   Functional cookies help us remember choices you make and improve your experience.
   Examples include:
   • language preferences;
   • user interface settings;
   • login preferences;
   • accessibility settings.
   These cookies may require consent depending on applicable law.
   Analytics Cookies
   Analytics cookies help us understand how visitors interact with our website and Services.
   We use analytics information to:
   • understand website traffic;
   • improve content and functionality;
   • monitor performance;
   • identify technical issues;
   • improve user experience.
   Analytics cookies are only used where consent has been provided when required by law.
5. Cookies We Currently Use
   The table below describes cookies that may be used on our website and Services.
   Provider Cookie Purpose Duration Category
   Google Analytics ga Distinguishes visitors for analytics reporting Up to 2 years Analytics Google Analytics ga* Stores session and usage information Up to 2 years Analytics WordPress wordpress_logged_in* Maintains logged-in user session Session Necessary
   WordPress wordpress_sec_* Security and authentication Session Necessary
   WordPress wp-settings-* Stores user preferences Up to 1 year Functional
   WordPress wp-settings-time-* Stores dashboard preferences Up to 1 year Functional
   WordPress cookie_notice_accepted (or equivalent) Stores cookie consent preferences Up to 1 year Necessary
   Stripe Various Stripe cookies Payment processing, fraud prevention and security Varies Necessary
   Cookie names and durations may vary depending on browser settings, website configuration, plugins, and updates made by our service providers.
6. Stripe Payments
   We use Stripe to process payments securely.
   When purchasing subscriptions or services through Stripe, Stripe may place cookies or similar technologies necessary to:
   • process transactions;
   • prevent fraud;
   • authenticate payment activity;
   • maintain payment security;
   • comply with legal obligations.
   These cookies are controlled by Stripe and governed by Stripe’s own privacy and cookie policies.
   For further information, please visit:
   https://stripe.com/privacy
7. Legal Basis for Cookies
   Under the UK General Data Protection Regulation (UK GDPR) and the Privacy and Electronic Communications Regulations (PECR):
   Necessary Cookies
   Necessary cookies are used because they are required for the operation, security, and functionality of our Services.
   Non-Essential Cookies
   Analytics and functional cookies are only placed where required consent has been obtained.
   You may withdraw consent at any time through our cookie settings tool.
8. Managing Cookie Preferences
   When you first visit our website, you may be presented with a cookie banner allowing you to:
   • accept all cookies;
   • reject non-essential cookies; or
   • customise your preferences.
   You may change your preferences at any time using the cookie settings link available on our website.
   You can also manage cookies through your browser settings.
   Please note that disabling certain cookies may affect website functionality.
9. International Data Transfers
   Information collected through cookies may be processed outside the United Kingdom or European Economic Area.
   Where international transfers occur, we implement appropriate safeguards in accordance with applicable data protection laws.
10. Changes to This Cookie Policy
    We may update this Cookie Policy from time to time.
    Any updates will be published on our website together with the revised effective date.
11. Contact Us
    PerformOS Limited
    Highland House
    Mayflower Close
    Chandlers Ford
    Eastleigh
    SO53 4AR

Email: [email protected]